Refunds and Returns Policy

Effective Date: 14th September 2024

Welcome to PERFECT COMPLETION ICT. We value your satisfaction and aim to ensure you have the best learning experience with us. This Refunds and Returns Policy outlines the process, conditions, and timeframes for requesting refunds or returns for our computer training courses. Please read this policy carefully to understand your rights and our obligations.

1. General Information

Business Name: PERFECT COMPLETION ICT
Website: PERFECTCOMPLETIONICT.COM.NG
Email: perfectcompletion07@gmail.com
Address: 322 Road Opposite H-Close, Festac, Lagos State, Nigeria

2. Eligibility for Refunds

Refunds for our computer training courses are available under the following conditions:

  • Course Purchase Date: Refund requests must be made within seven (7) days of the course purchase or start date.
  • Course Access: You may only request a refund if you have not accessed or completed a significant portion of the course material. Once substantial course content has been accessed, you will no longer be eligible for a refund.
  • Technical Issues: If you experience technical difficulties that prevent you from accessing the course, and we are unable to resolve the issue, you may be eligible for a refund.

Refunds are not granted if you fail to complete the course or decide not to continue learning without a valid reason as specified above.

3. How to Initiate a Refund

To initiate a refund, please follow these steps:

  1. Contact Us: Email us at perfectcompletion07@gmail.com with the subject line “Refund Request.” Please include your full name, course name, date of purchase, and a brief explanation for your refund request.
  2. Review Process: Once we receive your request, our team will review your eligibility for a refund based on the conditions outlined in this policy. This process may take up to five (5) business days.
  3. Refund Approval: If your request is approved, we will notify you via email, and the refund will be processed through the original payment method used. Refunds may take 7-10 business days to appear in your account, depending on your bank or payment provider.

4. Non-Refundable Situations

Refunds will not be provided under the following circumstances:

  • You have accessed or completed a significant portion of the course.
  • The refund request is made after the seven (7) days eligibility period.
  • You wish to cancel the course without providing any valid reason related to course content, technical issues, or service.

5. Administrative Fees

Refunds are processed free of charge for the customer. However, any external transaction fees (such as bank charges) associated with the original purchase are non-refundable and will be deducted from the refund amount, if applicable.

6. Course Transfers

If you are unable to complete the course within the designated period and wish to transfer your enrollment to another course or class session:

  • You may request a course transfer within seven (7) days of the original course start date.
  • Transfers are subject to availability and approval.
  • A course transfer fee may apply, depending on the course and circumstances.

7. Technical and Customer Support

If you experience any technical difficulties accessing your course, please contact our customer support team immediately. We will make every effort to resolve the issue so that you can continue your learning without disruption. In cases where technical issues cannot be resolved, you may be eligible for a refund as outlined above.

You can reach our customer support team at:

Email: perfectcompletion07@gmail.com
Phone: +234 XXX XXX XXXX (during business hours)
Address: 322 Road Opposite H-Close, Festac, Lagos State, Nigeria

8. Changes to This Policy

We reserve the right to update or modify this Refunds and Returns Policy at any time to reflect changes in our business or legal obligations. Any changes will be effective immediately upon posting on our Website. It is your responsibility to review this policy periodically to stay informed about your rights.

By enrolling in any of our courses, you acknowledge that you have read, understood, and agree to this Refunds and Returns Policy.

If you have any questions or concerns regarding this policy, please feel free to contact us at perfectcompletion07@gmail.com.

Thank you for choosing PERFECT COMPLETION ICT. We are committed to ensuring your learning experience is positive and rewarding.